Contact Form

FAQs

FAQs

Order Cancellation Policy

You may cancel your order at any time before it is processed. Once your order has been shipped, you will receive a shipping confirmation email containing tracking details. After dispatch, the Return & Exchange Policy will apply.

Sahelli by Eman reserves the right to cancel any order at its discretion. Common reasons may include, but are not limited to, item unavailability, pricing errors, or payment failure by the issuing financial institution.

Eligibility Criteria for Order Cancellation

Same-Day Delivery Orders

If your order is marked as same-day delivery, it may be cancelled within 30 minutes of order confirmation. After 30 minutes, a cancellation request may be submitted; however, approval will depend on Sahelli by Eman’s internal policies, vendor or brand terms, courier timelines, and the nature of the item.

Unpaid Cash on Delivery (COD) Orders

If the order is placed as unpaid COD and the customer requests cancellation before dispatch, the order will be cancelled without any charges or conditions.

Paid Orders

Paid orders may be cancelled for any reason if the request is submitted within 48 hours of order confirmation.

Paid Ready-to-Ship Orders

If a cancellation request is received within 48 hours of order confirmation, the full paid amount will be refunded without any deduction.

Paid Made-to-Order Orders

For made-to-order items, the following conditions apply:

  • If cancellation is requested after 48 hours of order confirmation, Sahelli by Eman reserves the right to deduct 25% of the order value to cover production, labor, and operational costs.

  • If the order has entered the final production stage or has been completed and received at our warehouse, 50% of the paid amount will be deducted as production and resource costs.

Order Delay by Brand or Vendor

In the event of a delivery delay from the brand or vendor side, and the customer has been pre-informed by the Sahelli by Eman team via SMS, email, or official social media channels, the customer may request order cancellation within 24–48 hours of notification